Account Setup

Get started with your ResponderOne account.

Accepting an Invitation

If you've received an invitation email to join your department's ResponderOne account:

1. Click the button in the email — Setup Account & Join Team if you're new to ResponderOne, or Accept Invitation if you already have an account
2. If you're a new user, you'll be prompted to:
   • Enter your full name
   • Create and confirm a password
3. If you already have a ResponderOne account, sign in when prompted, then click Accept invitation (you can also decline)
4. You'll be redirected to your department's dashboard

note

Invitation links expire after 30 days. If your link has expired, ask someone with invite permissions in your department to resend the invitation.

Signing In

To access your account:

1. Go to dashboard.responderone.app
2. Enter your email address
3. Enter your password
4. Click Sign in

Resetting Your Password

If you've forgotten your password:

1. Click Forgot password? on the sign-in page
2. Enter your email address and click Send reset link
3. Check your email for a password reset link
4. Click the link and enter your new password

Switching Between Departments

If you're a member of multiple departments, you choose which one to open on the Choose an entity screen that appears right after you sign in.

To switch later, go to dashboard.responderone.app/dashboard and click the department you want to open.

note

If you only belong to one department, ResponderOne skips the chooser and takes you straight in.