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Resource Types

Detailed information about each type of resource you can add. In the resource builder, the Add button opens a dropdown listing the five types — Section, Page, Link, Document, and Contact — each with a short description of what it's for.

Sections​

Headed groups that organize items on the same screen.

Best used for:

  • Grouping related protocols together
  • Creating categories (e.g., "Medical Protocols", "Fire Operations")
  • Building a hierarchical navigation structure
Optional

Sections are not required. You can add pages, documents, and other resources directly without grouping them into sections if you prefer a simpler structure.

Example structure:

EMS DOCUMENTATION (Section)
├── Treatment Protocols (Page)
└── EMS Procedures (Page)
POLICIES (Section)
├── Personnel (Page)
└── Station (Page)
Additional Resources (Section)
├── Phone Directory (Page)
└── Web Links (Page)

In the mobile app, this structure appears exactly as configured in the admin portal: each section renders as a header (EMS DOCUMENTATION, POLICIES, Additional Resources) with its pages listed beneath it.

Configuring Sections:

  • Title - The section title displayed in the app
  • Expanded by default - Controls whether the section appears open or closed when first viewed in the mobile app

In the mobile app, sections can be expanded and collapsed by tapping them — the Expanded by default option only controls the initial state. For example, you might have your most-used sections start expanded while the rest start collapsed, keeping the menu short without hiding anything. In the web portal's Resources view, sections are always shown expanded.

Pages​

Navigable folders that act as containers for additional resources. When tapped, pages open a new screen displaying their contents.

Best used for:

  • Organizing resources into logical groups (e.g., "Treatment Protocols", "Emergency Contacts")
  • Creating multi-level navigation structures
  • Separating content by department, shift, or category
  • Building a browsable hierarchy of information

How Pages work:

Unlike Sections, which group items in place, Pages navigate users to a new screen. This allows for deeper organization and keeps the main menu clean.

Example:

Additional Resources (Section)
├── Phone Directory (Page)
│   ├── Administration (Section)
│   │   ├── Chief - (555) 123-4567
│   │   └── Deputy Chief - (555) 123-4568
│   └── EMS Operations (Section)
│       ├── Medical Director - (555) 123-4569
│       └── EMS 1 Office - (555) 123-4570
└── Forms (Page)
    ├── Incident Report.pdf
    └── Equipment Check.pdf

In this example:

  • Phone Directory is a Page - tapping it navigates to a new screen
  • Inside Phone Directory are Sections (Administration, EMS Operations) with contacts
  • Forms is another Page containing PDF documents

Options:

  • Title - The page name displayed in the app

Key differences from Sections:

  • Pages navigate to a new screen (like opening a folder)
  • Sections group items under a header on the current screen
  • Pages show a folder icon and can be bookmarked
  • Sections show a text header and cannot be bookmarked

Navigation:

When users tap a Page, they navigate into it and see a back button to return to the previous level. This allows for unlimited nesting depth.

Documents​

Attach PDFs from your department's Documents library for your team to reference.

Best used for:

  • Policies and procedures
  • Protocol documents
  • Reference guides
  • Forms and checklists

Options:

  • Name - Display name for the resource (auto-filled from the file name)
  • Document - The file, chosen from your Documents library. Use Replace to swap it for a different file, or Trim to extract pages into a new file
  • Page range (optional, multi-page PDFs only) - Start and end pages that limit which part of the document this resource shows

Understanding the Page Range Option​

The page range lets you create multiple resources that reference different slices of a single master PDF, rather than splitting large documents into separate files.

How it works:

Set a start and/or end page and the resource opens at the start page, showing only the pages within the range. Leave both blank to include the whole document.

Example use case:

You have a comprehensive "Master Protocols Manual" (100 pages) containing multiple protocols:

  • Cardiac Arrest (Pages 1-20)
  • Stroke Assessment (Pages 21-35)
  • Trauma Management (Pages 36-55)
  • Pediatric Emergency (Pages 56-75)
  • Medication Reference (Pages 76-100)

Instead of creating 5 separate PDF files, you can upload the master PDF once, create 5 menu items, and give each its own page range.

Benefits:

  • Simplified management - Maintain one document instead of many
  • Reduced storage - Only one file to store and distribute
Page Dependencies

Using page ranges creates a dependency between your menu structure and page numbers. If the document's layout changes — for example, a new protocol is inserted in the middle — the page numbers of later sections shift, and you'll need to update the affected ranges manually.

Best practices:

  • Plan your protocol organization before setting up page ranges
  • Use descriptive names rather than numbers (e.g., "Stroke Assessment" instead of "Protocol 2")
  • Document which resources share a master PDF and their page ranges
  • Audit page ranges whenever the master document changes

When to use separate PDFs instead:

  • Protocols are frequently reorganized or reordered
  • New protocols are regularly added between existing ones
  • Different protocols have independent update schedules

Links to external or internal web pages.

Best used for:

  • Online forms
  • External reference sites
  • Training videos
  • Third-party tools

Options:

  • Title - Display name for the link
  • URL - The web address (enter the full URL, including https://)

Contacts​

A contact card for a person, team, or organization. In the mobile app, phone numbers are tap-to-call and email addresses are tap-to-email.

Best used for:

  • Dispatch numbers
  • Poison control
  • Hospital contacts
  • Department staff and offices

Options:

  • Name - The person, team, or organization (e.g., "Poison Control")
  • Contact details - Use Add field to attach any combination of:
    • Phone - Number with a type (Mobile, Work, Home, Office, Fax, or Other) and an optional extension. Add as many numbers as you need
    • Email - Address with a type (Work, Personal, or Other). Multiple emails are supported
    • Address - A street address with autocomplete
    • Note - Free-form text, such as hours or instructions
Visibility

Every resource item has a Visible to setting that restricts it to specific roles. Items are visible to everyone unless you restrict them.